White House Black Market

Reviews about White House Black Market

• A Google User

  Feb, 12 2018
  ★ ★ ★ ★ ★
  My very first experience in a WHBM store was at the Menlo Park Mall in NJ on Friday 5/27/11. I spent 3 hours there and was assisted by a lovely woman named Susan. She was attentive, friendly, helpful, and so down to earth. I cannot say enough about her; she was wonderful! I am in love with the clothing line at WHBM, as well as the accessories and shoes, but I will make it a point to visit this store just to see Susan again! The rest of the staff were very friendly as well, they all made me feel very welcome and very beautiful!
• Alina Y

  Dec, 05 2017
  ★ ☆ ☆ ☆ ☆
  Awful, and can not be worse!! It's my first time ever to complain a store person, WHBM at Menlo Park location. The store is good but service turned out to be awful when you adjust price or return! I bought a full-price $200 dress and went to the store for price adjustment within a week because I got a 50% coupon online, which applies to my dress. Apparently, I should get $100 back, but somehow instead of returning me $100 back, i was charged a $100 more due to their mistake! I found this mistake another week later and went back again. I decided to just return the dress and get all my $300 back...1. They did not say single word to apologize 2. The bad sales lady with redish hair, intentionally pulled a poker face to me. What upset me most is her cold, bad attitude and making up the facts to humiliate me. When she was calling customer service and telling her colleagues about what happened, she kept saying over and over that " she bought a dress and wear for a party and want to return", apparently she is humiliating me a lot! I told her I did not wear and please stop saying that, the reason I am returning is because of the mistaken charge of $300. 3. When I am getting so upset and asking her loud to stop humiliating me in that way, she threatened me that she would call for security to get me out of store .she did so! 4. This embarrassed and hurt me so much, and I felt helpless regarding her rude attitude. 5. She took away all my receipts. When I asked for them, she was not there and other sales person told me they probably have threw it away in trash can.. how could they do this!! i recorded it! Will never go back to that store any more, although I got my $200 back, and not sure if they really returned me the rest $100.

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